Communication
Excellent communication is an essential part of a collaborative, efficient, and successful organisation. If communication is not clear and persuasive between managers and employees, and between employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.
Learning to Listen
With a focus on both visible and invisible aspects of listening behaviour, Learning to Listen evaluates current skill level, shows individuals how to take an active role in the listening process, and then provides ample opportunities for practice and development. The result is employees who are well equipped to handle customer complaints, negotiate contracts, perform as team members, and lead departments. And that translates into a competitive advantage for your organisation.
Learning Outcomes
- Determine listening effectiveness in three dimensions
- Explore the visible and invisible aspects of listening
- Learn what it takes both physically and mentally to listen
- Understand common barriers to effective listening
- Create a plan to put new skills into immediate action
Audience
All individuals. It’s especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role.
Duration
½ Day
Influencing with Assertive Communication
From resolving misunderstandings with teammates to negotiating the terms of a contract, we’re all faced with the need to influence others. But mastering the skill of assertive communication takes time and practice. Influencing with Assertive Communication is a one-day program aimed at developing the skills individuals need to express themselves directly and honestly, while preserving relationships and respecting the rights of others.
Learning Outcomes
- Experience the costs and benefits of different influence styles
- Identify personal influence style
- Discover why an assertive communication style is most effective
- Understand the ASERT communication process
- Learn strategies for analysing situations and stating your position
- Evaluate the importance of non-verbal communication and its impact
- Explore strategies for handling feedback
- Practice techniques used by assertive communicators
- Master the ASERT communication process.
Audience
Professionals, team leaders, supervisors and managers
Duration
2 Days