Conflict & Stress Management
Workplace stress costs employers billions per year in absenteeism, lower productivity, staff turnover, workers’ compensation, medical insurance and other stress-related expenses. Considering this, stress management may be your organisation’s most important challenge of the 21st century.
Strategies to Deal with Conflict
This workshop helps participants improve their individual’s ability to successfully handle conflict scenarios in the workplace. Based on more than 35 years of research, participants explore five different strategies: integrating, compromising, competing, smoothing, and avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one’s typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues. These workplace scenarios for managers offer helpful tips and tricks for dealing with conflict, and are especially useful for training the millennial generation.
Learning Outcomes
- Pinpoint one’s preferred strategy for managing conflict
- Discover the five different ways people respond to conflict
- Understand how and when to utilise the integrating strategy
- Learn and practice when to use alternative strategies
- Create a development plan to put the learning into action
Audience
from frontline employees to team members and managers
Duration
½ day
Stress Management
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day. The course covers the following aspects:
- Defining Stress and How it affects us
- What is Stress about?
- Building a solid foundation
- Mental Strategies
- Stress at Work
- Time Management tips
- Stress at Home
- Drainers and Fillers.
Learning Outcomes
- Understand that stress is an unavoidable part of everybody’s life
- Recognize the symptoms that tell you when you have chronic stress overload
- Change the situations and actions that can be changed
- Deal better with situations and actions that can’t be changed
- Create an action plan for work, home, and play to help reduce and manage stress
Audience
Managers, Team Leaders, Executives, Employees, Supervisors.
Duration
1 day
Anger Management
Anger is a completely normal, usually healthy, human emotion. But when it gets out of control and turns destructive, it can lead to problems; problems at work, in your personal relationships, and in the overall quality of your life. It can also make you feel as though you’re at the mercy of an unpredictable and powerful emotion.
These Anger Management training course has been developed to help participants understand and identify anger. They will learn the psychology of anger and explore and understand their own. It will also provide them with tools and techniques to safely manage their stress levels and avoid triggers that can cause feelings of anger.
They will better understand anger and instigate changes for the long-term benefit of both themselves and their organisation. The training course will also help participants manage their emotions and use positive self-talk to improve their relationships and how they interact with the world around them.
Learning Outcomes
- Understand the physiology of anger and identify triggers
- Use cognitive restructuring and self-talk to help manage anger
- Develop better lifestyle choices
- Practice relaxation techniques
- Complete a thought record.
Audience
Anyone that wants to understand anger in more detail and learn to control their emotions and those of people around them
Duration
1 day
Managing Difficult Behaviours
The modern work environment places many demands on the Manager, not least the need to treat ‘difficult’ employees with the same care and respect afforded to those who are less demanding. Recognising and understanding the cause or causes of this behaviour, and the Manager’s self-awareness of their own behaviour and its impact, are vital in the fight to create a working environment where everyone is treated equally and are afforded the same opportunities.
This managing difficult behaviours training course will provide participants with both the knowledge to appreciate the reasoning behind what we might consider difficult behaviour as well as the communication tools to manage and overcome difficult behaviours in the workplace.
Learning Outcomes
- Identify the root causes of tension in the workplace
- Recognise common triggers and inhibitors of behaviour
- Appreciate the Stimulus-Response model and how to adapt to it
- Explain the attitude and behaviour cycle and relate it to your own experience
- Understand and apply behaviours for defusing/calming situations.
Audience
Managers and anyone who have to deal with ‘difficult’ behaviours or be placed in situations where they have to influence and adapt to other people.
Duration
1 day